Privacy Policy

Last Updated: January 23, 2026

At Cracktraders, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading analysis platform.

1. Information We Collect

1.1 Personal Information

When you register for an account, we collect:

  • Email address
  • Name (if provided)
  • Password (encrypted)
  • Account preferences

1.2 Usage Information

We automatically collect information about your interactions with our platform:

  • Chart images uploaded for analysis
  • Analysis history and results
  • Credit usage and transaction history
  • Device information and IP address
  • Browser type and version
  • Pages visited and time spent

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. See our Cookies Policy for more details.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide AI-powered chart analysis and trading recommendations
  • Account Management: To create and manage your account, process payments, and track credits
  • Communication: To send service updates, security alerts, and support messages
  • Improvement: To analyze usage patterns and improve our AI models and platform features
  • Security: To detect and prevent fraud, abuse, and security incidents
  • Legal Compliance: To comply with applicable laws and regulations

3. Data Storage and Security

We implement industry-standard security measures to protect your data:

  • Encryption of data in transit (SSL/TLS)
  • Encrypted password storage
  • Secure cloud infrastructure (Appwrite, Cloudflare)
  • Regular security audits and updates
  • Access controls and authentication

Your chart images are processed for analysis and may be temporarily stored for service improvement. We do not share your trading data with third parties for marketing purposes.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

  • Service Providers: With trusted third-party services (Appwrite for database, Groq API for AI analysis) necessary to operate our platform
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Protection: To protect our rights, property, or safety, or that of our users

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and associated data
  • Opt-Out: Unsubscribe from marketing communications
  • Data Portability: Request your data in a portable format

To exercise these rights, contact us at cracktraders@gmail.com.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal compliance, dispute resolution, and fraud prevention purposes.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: